Terms and conditions
General Information
1. Please dress appropriately for the activity that you plan to do. Ask if you are unsure.
2. It is your responsibility to be at the meeting/pick up point on time, otherwise the activity will take place without you. Please do not hesitate to contact us in advance if you are unsure of any information or driving directions.
3. Please note that there is an element of risk in all outdoor activities. For most of our activities we will require you to sign a waiver form (assumption of risk). Some of our activities including 4×4 and Snowmobile tours will require drivers to show a valid driving license and leave a security damage deposit on a credit card.
4. Full payment will be taken immediately at time of reservation. All payments are taken in Canadian Dollars.
5. We accept no responsibility for emails that we deliver to your email host that are not in turn delivered to your inbox, or are removed by your spam filter.
Change and Cancellation Policies
1. Requests for Changes or Cancellations to an existing reservation that are time sensitive, must be made verbally to a member of The Tremblant Activity Centre staff during working hours OR via the "Manage your Reservation" links in our reservation email.
2. Cancellations or changes to all reservations within 14 days of the start date/time are non-refundable. No shows or late arrivals are non-refundable.
3. Cancellations or changes to all reservations made prior to 14 days from the start date/time are subject to a 10% charge of the total reservation amount (unless otherwise specified).
4. We reserve the right to cancel your stay without notice (even though we will always try to let you know you as soon as we cancel). This would normally be for, but is not limited to, safety and security reasons, climatic conditions, or equipment failure. In such cases an alternative date or full refund will be provided at your option.
5. The customer making the reservation is responsible for damage or loss.
Gift Certificates
Gift-certificates and gift cards are non refundable. Our gift certificates for a specific dollar amount never expire. Our gift certificates are valid only for a period of 3 months since activity prices change from season to season. After three months, certificates are redeemable for the original amount paid, and a surcharge may be added so that it matches the latest price.
