Customer Reviews

Customer Reviews

>> Customer review score  92%

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Apr 04, 2019

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 02, 2019

Rating: 6.7 / 10

Comments:  The Price. I had an entière cottage with jaccuzzi for the same Price. AT least i should have get a créé night for staying that long. Personnnal was awsome. Nancy and Emily are sweethearts

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Management Response:

HI,

Thanks for the feedback. Here's a clarification: You paid 745$ before taxes for 5 nights in high season. And you bought 72$ of wood. The effective nightly rate paid 163$, and that was for a cabin with up to 6 people. A cottage for 6 people with a jacuzzi, during that period, in our area would be at 250$ - 500$ per night.

Outside of high season we have rates as low as $109 per night ANd a promotion for the 3rd and 4th nights at 50% off.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 02, 2019

Rating: 10 / 10

Comments:  Both of the operators present for check-in and check-out were very friendly and professional. They were able to answer any questions we had, and did so happily. The park is stunning and the cabin experience was one of a kind. The only complaint we did have was that our second bag of wood was pretty wet so it made it difficult to keep the fire going. Other than that it was amazing. We look forward to returning in upcoming seasons!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 21, 2019

Rating: 8 / 10

Comments:  Having the second night half price certainly made it more feasible to come and stay

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 20, 2019

Rating: 10 / 10

Comments:  The experiance was really good. There was a big snow storm the evening/night before my stay. Nancy called me and asked if I want to stay the day before to avoid the snow. I had to decline because i was unable to make it there the day before but was impressed with the effort. The staff in general were super helpful and professional. The information I received about the treehouse was completely accurate and exceeded my expectations.the value was amazing. We did book during a promotion period so it had extra value but in general I think the value is great. The only thing that could have made my stay would be a fee to transport our goods to the treehouse. It was a long day of driving and with the amount of snow they got the night before made the hike to the treehouse exhausting I would have defiantly paid for transportation of our stuff.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 19, 2019

Rating: 9.7 / 10

Comments:  Ce fut une expérience magique et que nous cherchons à répéter. Beau petit chalet sans eau courante, électricité, avec poêle à bois = relaxation instantanée.Emilie offre un accueil chaleureux et s'assure de vous donner des explications claires et concises. Le bois peut faire cher dépendant du montant de sacs pris. Nous avons beaucoup chauffé en raison des grands froids.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jan 10, 2019

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jan 03, 2019

Rating: 8.3 / 10

Comments:  a. All operators very friendly and extremely helpfulrnb. Better than expectedrnc. Good value - wood was a bit expensive but neededrnd. We had to wait around for the office to open to get a water jug - perhaps have something in place like the emergency wood where we could have gotten a jug for drinking water after hours - perhaps a closet in the games room with things like that.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Nov 05, 2018

Rating: 10 / 10

Comments:  We arrived at night and found it a little hard to find our house. We were the farthest house and found the next morning lots of signage just hard to see at night

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Oct 29, 2018

Rating: 10 / 10

Comments:  Les Refugees perches was fantastic and we had the best time. Staff and everything was perfect. We can’t wait to be back!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Oct 10, 2018

Rating: 9.7 / 10

Comments:  rented canoe and toured lac, equipment was good.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Sep 12, 2018

Rating: 9.7 / 10

Comments:  The 24 hour facility was closed one evening - apparently due to a storm alert......other than that all was smooth operations. Also the info about the well stock convenience store, it was closed for the season - the website does not mention that it closes on Labour Day. We had to drive 45 minutes out to grab some food.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Sep 06, 2018

Rating: 10 / 10

Comments:  The habitat is quite good and left very natural. The trail around the lake is excellent! Just find there is little presence of squirrels, birds, etc.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Management Response:

 Hi, We have noticed that too this year. We think it is the unusually hot weather. The beavers and loons have been active though.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Aug 18, 2018

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Aug 10, 2018

Rating: 6.7 / 10

Comments:  See the lake from treehouses, shorter walk to clubhouse, more light in the treehouse,

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jul 20, 2018

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jun 25, 2018

Rating: 8.3 / 10

Comments:  The treehouse experience was nice. If you like camping, the treehouse is so much better. The only negative about the place was watching our neighbours throw the "grey water" over the balcony. Our treehouse had a few flies hanging around the outside, I think it's because the previous renters also threw dirty water over the balcony.rn The trails were amazing. I can't wait to go again.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jun 08, 2018

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jun 04, 2018

Rating: 10 / 10

Comments:  Customer service and employees were professional friendly and knowledgeable. This trip was enjoyed by all of us and definitely recommend to anyone! My only feedback would be having an option of some of the amenities available in the treehouse prior to check in, even trying to pack light, as a family with a small child anything extra like the cabin pack (battery is pretty heavy) and ice and drinkable water jug filled, not to carry is helpful. I ended up doing a few trips back we forgot ice, then I didn't realize the drinking water was only at the main pavilion (my mistake). I didn't mind doing the extra trips but if there were an option where I could have paid a little extra and picked items from a menu of sorts to have it prestocked in the treehouse before arrival I would have chosen it. Same for leaving the same items in the treehouse, would have paid a little extra not to have to take them back on checkout day along with everything else we packed out. (just feedback still loved the whole experience, and even if kept the same way it is now I'd happily come back) Overall it was an amazing time and we will be back forsure! It was a great experience I recommend keeping the canoe, paying the rental fee and exploring the lake it's beautiful, Thanks again :)

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Management Response:

 Hi,

Thanks very much for the comments. The reason we need you to get your battery at the reception is that we have to charge them in between each use and there is no electricity at the treehouses. Ice and water are the same reason, both requiring electricity. In terms of delivering amenities, we are trying not to take the "camping" out of our "ready-to-camp" experience. The adventure will always require a bit of work :-) We have found lighter batteries and will be oferring them soon. Yes, canoeing the lake is a must...and we may be including canoes in our price before the summer is out.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jun 02, 2018

Rating: 9.3 / 10

Comments:  I did find the park fee quite expensive. I think a lower, one time park fee instead of per person per day would be better. I think adding a bottle of hand sanitizer in the out houses would be nice since there's no hand washing facility available right there.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Apr 06, 2018

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Apr 02, 2018

Rating: 9.7 / 10

Comments:  I wished the website would have mentioned that the trail going to treehouse could be slippery with packed snow. We didn't expect any snow coming from Toronto. If we knew the trail was slippery, we would have brought our cleats. Otherwise it was fantastic!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 30, 2018

Rating: 10 / 10

Comments:  Great experience. We have been camping and spending time in cottages and hotels all over Canada and believe me. We never meet a Host so friendly and enthusiast and competent like Leslie. He made us feel at home away from home.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 27, 2018

Rating: 9 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 18, 2018

Rating: 9.3 / 10

Comments:  Our stay in the Tremblant Treehouses was excellent. We LOVED the cabin and the walking trails. We were sad to leave our little treehouse (#4) and are already planning a return visit next winter. our only complaint (a minor one) was that the eavestrophe was leaking onto the stairs going up to the treehouse, making the stairs icy at the top. Thankfully there was a pail of sand to put on the ice.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Mar 14, 2018

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 26, 2018

Rating: 10 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 25, 2018

Rating: 10 / 10

Comments:  Leslie is great !!!

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 16, 2018

Rating: 10 / 10

Comments:  Very nice staff

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 15, 2018

Rating: 7.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Feb 01, 2018

Rating: 8.7 / 10

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was good, but not our favorite part of our vacation experience.

 

Customer review score is the average score of all customer review forms (french and english) submitted online. Following are the customer reviews submitted online for this season and last season.

Jan 04, 2018

Rating: 9.3 / 10

Comments:  The operator questioned why we had the all inclusive package as that was usually reserved for clients who are using air travel. We could have saved some money if we went with the cabin kit was our understanding.

How did your activity affect your overall vacation experience at Tremblant?
Client selected: This activity was the best part of our vacation experience.

Management Response:

 Hi,

The all inclusive is a good choice(saves money) only for someone who is either;

1) coming from overseas where it would be difficult to bring bedding from home (since the package includes sleeping bags).

2) intends on doing alot of canoeing or snowshoeing (since the package includes snowshoes for all guests and up to 2 canoes).

We will contact you to correct the billing if the all inclusive package is not what you wanted.